A renter (Host) publishes a space, and the rentee (Guest) makes a request for a specific date and time. The Host can either accept or deny the request. This request stays open for 24 hours until the Host takes action. If the Host accepts the request, the Guest will be prompted to pay as soon as the booking is confirmed. The Guest has 1 hour to pay. If not, the booking will be automatically cancelled. As soon as the booking is confirmed via payment, both parties will get a confirmation. The Host allows the Guest to use the space and receives their money 14 days later on their stripe account (from 100 euros and higher and after payment).

Yes! Anyone can put a day-space on the app. For example, you can put your garden on it or a room with a piano. As long as the space meets our standards then you are welcome. (Link to standards) So yes, everyone can place a space on the app.

The app is completely free! You can create a free account as a rentee or renter and even publish a space for free. Only when you receive a booking as a renter, a service fee of 15% on top of your asking price will be charged. So be sure that you set your price high enough to get the desired return.

You can publish a space for free. As long as nobody books, you don't have to pay. As soon as there is a booking, a service fee of 15% is charged on top of your asking price.

Hosts will receive a payout option once the total earnings reach a minimum of EUR 100. A
payout can be requested once each calendar month.

It is always annoying to come back to your space to find that your belongings have been broken or cannot be found. In these situations, we recommend you to do the following:
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1. Collect evidence of the damages. Take as many detailed photos and videos, and write a description of what is damaged or missing. 
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2. Contact the Guest and try to come to an understanding together.
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3. If it is not possible to come to an understanding, contact support@cocom.be. Send the collected evidence + before pictures and estimated price of the damaged or lost property.
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4. Wait a maximum of 3 days for Cocom support to review the issue.
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5. If it is seen that the Guest is at fault, you will be reimbursed for the damages.

Yes, you can reject an application, with or without a reason. Suppose it doesn't work out with your schedule or something has come up, you can always refuse for free. Please note! Once the booking is confirmed, there are costs associated with canceling. Please check our
cancellation policy.

Cocom takes an administration fee of 6% and a service fee of 8% from every booking through the Cocom app. These are included in every total price you see in the app and will never come as an extra cost.