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How does Cocom work?
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A renter (Host) publishes a space, and the rentee (Guest) makes a request for a specific date
and time. The Host can either accept or deny the request. This request stays open for 24 hours
until the Host takes action. If the Host accepts the request, the Guest will be prompted to pay
as soon as the booking is confirmed. The Guest has 1 hour to pay. If not, the booking will be
automatically cancelled. As soon as the booking is confirmed via payment, both parties will
get a confirmation. The Host allows the Guest to use the space and receives their money 14
days later on their stripe account (from 100 euros and higher and after payment).
Can everyone place a "day-space"?
Basically, anyone can put a day-space on it. For example, you can put your garden on it or a
room with a piano for example. As long as the space meets our standards then you are
welcome.
Are there any costs if I want to rent out my space?
You can publish a space for free. As long as nobody books, you don't have to pay. As soon as
there is a booking, a service fee of 15% is charged on top of your asking price.
Can I decline an application?
Yes, you can reject an application, with or without a reason. Suppose it doesn't work out
with your schedule or something has come up, you can always refuse for free. Please note!
Once the booking is confirmed, there are costs associated with canceling. Please check our
cancellation policy.
When will I get my payout?
Hosts will receive a payout option once the total earnings reach a minimum of EUR 100. A
payout can be requested once each calendar month.
Whaat happens to my payout if I cancel my guest's booking?
If you cancel a guest's booking, your monthly payout will not be affected; however, you will
be charged a cancellation fee.
If a Host cancels a confirmed and paid reservation more than 7 days prior to commencement
of the booking, such cancellation is subject to a cancellation fee of €50, plus actually incurred
costs related to the transaction (including the payment processing and refund fees charged by
service providers). The total amount will be invoiced to the Host, and the Host agrees to pay
the total amount within 15 days following receipt of the invoice. The Guest will receive a
complete refund.
If a Host cancels a confirmed and paid reservation less than 7 days prior to commencement
of the booking, such cancellation is subject to a cancellation fee of €100, plus actually
incurred
What to do if my property has been damaged by a guest?
It is always annoying to come back to your space to find that your belongings have been
broken or cannot be found. In these situations, we recommend you to do the following:
1. Collect evidence of the damages. Take as many detailed photos and videos,
and write a description of what is damaged or missing.
2. Contact the Guest and try to come to an understanding together.
3. If it is not possible to come to an understanding, contact support@cocom.be.
Send the collected evidence + "before pictures" and estimated price of the
damaged or lost property.
4. Wait a maximum of 3 days for Cocom support to review the issue.
5. If it is seen that the Guest is at fault, you will be reimbursed for the damages.
Cocom service fees & adminitration fees?
Cocom takes an administration fee of 6% and a service fee of 8% from every booking
through the Cocom app. These are included in every total price you see in the app and
will never come as an extra cost.
